The Mission of Radiant’s After-sale Service:
On the principle of customer first, sincerity, dedication and striving for excellence, the company shall guarantee a highly reliable product quality for customers.
Service Quality and Attitude-Best and Speedy:
To strengthen the service before sales, in the sales and after sales and put the service concept throughout the whole process of order, production, quality control, installation, debugging and operation.
After receiving the feedback of quality problem from the customers, the company will make reply in the first time or dispatch service staff to the spot as soon as possible. The technical service would never be stopped until the customers are satisfied. In order to ensure and consistently improve customer satisfaction, we have established a customer-oriented service model and customer relationship management mechanisms.
For the machinery and equipment sold by our company, the warranty period is 12 months. We will offer all necessary maintenance at the whole period.
Please contact our service Dep. via telephone 0335-8507359
or email: service@yudiansolar.com when possible.